Refund & Return Policy

Refund & Return Policy

Last updated: August 7, 2026

We want you to love your Tinto de Oro purchase. If something isn’t right, we’re here to help. Please read our policy below before initiating a return.

1. Return Window

We accept returns within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

2. Return Requirements

To be eligible for a return, items must meet all of the following conditions:

  • In original, unused, and unworn condition
  • With all original tags attached
  • In original packaging
  • Accompanied by a receipt or proof of purchase

3. Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (e.g., coffee, food items)
  • Custom or personalized products
  • Personal care goods (e.g., opened drinkware used for consumption)
  • Hazardous materials
  • Sale or final-sale items
  • Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

4. How to Start a Return

  1. Email us at tintodeorocoffee@gmail.com with your order number and reason for return.
  2. We will review your request and respond within 2–3 business days with return instructions and the return shipping address.
  3. Do not send items back without prior authorization — unauthorized returns will not be accepted.

Return Address: Tinto de Oro LLC, 1522 Copperfield Drive, Tustin, CA 92780

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defective item, damage caused during shipping, or an error on our part. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

6. Damages & Incorrect Items

Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at tintodeorocoffee@gmail.com with photos and your order number. We will arrange a replacement or full refund at no cost to you.

7. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

8. Refund Timeline

Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.

  • Approved refunds are processed to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to post the credit.
  • If you have not received your refund within 15 business days of approval, please contact us at tintodeorocoffee@gmail.com.

9. EU Customers – 14-Day Cooling-Off Period

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Items must meet the same return condition requirements listed in Section 2 above.

10. Contact Us

For return or refund inquiries, please reach out: