Shipping Policy

Last updated: August 7, 2026

Thank you for shopping with Tinto de Oro LLC. Please read our shipping policy carefully so you know what to expect when placing an order.

1. Order Processing Times

All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing the next business day.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Domestic Shipping (United States)

Shipping Method	Estimated Transit Time
Standard	5–8 business days
Express	2–3 business days

Shipping rates are calculated at checkout based on your order weight, dimensions, and delivery address.

3. International Shipping

We ship to over 27 countries worldwide. International orders are shipped via the following carriers:

Carrier	Estimated Transit Time
USPS International	7–21 business days
DHL Express	3–7 business days
FedEx International	3–7 business days

International shipping rates are calculated at checkout. Transit times are estimates and may vary due to customs processing, local postal conditions, or other factors outside our control.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. Tinto de Oro LLC is not responsible for delays caused by customs processing.

5. Delivery Delays

Once an order has been transferred to the carrier, Tinto de Oro LLC is not liable for delays caused by the shipping carrier, weather events, customs processing, or other circumstances beyond our control. All delivery times are estimates only and are not guaranteed.

6. Lost or Stolen Packages

If your tracking information shows your package as delivered but you have not received it, please:

Check with neighbors and any secure package locations at your address.
Contact your local post office or carrier.
Email us at tintodeorocoffee@gmail.com within 7 days of the marked delivery date.

We will work with you and the carrier to investigate the issue, but we cannot guarantee replacement or refund for packages confirmed as delivered.